We engineer standards into performance.

Atelier is not only a training library. It is a structured execution system designed for luxury hospitality environments. We partner with hotels, private residences, and hospitality brands to transform written service standards into consistent, measurable guest experiences. Our programs combine certification-level education with operational accountability — ensuring excellence is sustained daily, not delivered occasionally.

Our services

Atelier 5 Star delivers systems designed to operationalize luxury service excellence across hospitality environments. Our solutions move beyond traditional training to embed standards into daily behaviors, leadership rituals, and measurable guest-touchpoint execution.
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What we offer

White-Labeled Service Academies for Hospitality Companies

We design and deploy fully branded, white-labeled learning platforms for hotels, resorts, and hospitality groups — including customized onboarding pathways, role-based learning tracks, standards playbooks, assessments, and activation tools. This allows organizations to launch their own internal “service academy” powered by Atelier’s execution system, aligned to their brand and operational reality. With a maximum capacity of 2000 active users per month.
  • Platform Branding & Customization
  • Onboarding Academies & Certification Programs
  • Role-Based Learning Pathways
  • Departmental SOP Hosting & Digitization
  • Quality Learning Solutions
  • Standards Playbooks Integration
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Hospitality Courses & Certification Access

Access Atelier 5 Star’s curated portfolio of hotel, restaurant, and luxury hospitality courses designed to enhance service at every guest interaction. Our programs cover front office, housekeeping, food & beverage, leadership, wine, spirits, guest experience management, and luxury hosting for short-term rental. They combine operational standards with behavioral intelligence and practical application. Available for individual enrollment, corporate licensing, and hospitality schools, our course ecosystem helps teams scale learning, strengthen culture, and maintain excellence continuously.
Unlock the essence of luxury with our proprietary playbooks, transforming elite standards into tailored execution frameworks across Front Office, Housekeeping, Food & Beverage, Concierge, Pool & Beach, and beyond — guaranteeing clarity, consistency, and a seamless alignment of behaviors.

Departmental Service Playbooks

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Luxury Intelligence™ Certification Programs

A hybrid leadership certification designed to equip hospitality leaders with the coaching, training, and cultural activation skills required to sustain luxury service excellence.

The program applies Luxury Intelligence™ principles through the SBI coaching framework (Situation–Behavior–Impact), enabling leaders to deliver precise behavioral feedback and drive measurable service improvement.

Designed by Dr. Gershwin
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Participants engage in a deep operational review of global luxury standards, including Forbes Travel Guide and LQA frameworks, translating inspection criteria into daily leadership practices and coaching rituals.

The certification also integrates adult learning theory, preparing leaders to facilitate training, coach teams effectively, and reinforce service culture across their organizations.

Delivered through a blended model of online learning and a two-day immersive in-person workshop, this executive program develops leaders who can coach, train, and operationalize excellence at scale.

LQ Daily Activation Protocol™ + AI Guest Feedback Intelligence

A structured behavioral reinforcement system powered by guest sentiment insights (including NPS). We translate real-time feedback into targeted daily pre-shift activations, observational practice, and leadership coaching rituals; creating a continuous execution loop where standards are not trained once, but activated, observed, and sustained every day.
  • Real-time NPS feedback: Theme created for intuitive training activities.
  • Guide from current to desired behavior.
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Learning Experience

Real-World Application & Accountability

Elevated Professional Standard

Structured Luxury Execution

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Start your journey today.

Step into a structured learning experience designed to transform service standards into daily execution. Atelier’s LQ-integrated programs refine presence, strengthen precision, and cultivate ownership — ensuring luxury is not performed occasionally, but delivered consistently.
Our courses

Check out our courses catalogue

Flexible hours

Our online learning platform gives you the flexibility to complete classes at your own pace, on your own schedule.

Training materials

Our training materials have been specifically designed to be engaging and informative. Our courses are easy to follow, and are broken down into digestible chapters, which contain a mix of text, images, and videos.
Course contents

We don't just train you to pass a course, we train you to elevate your skills and value

There is no shortcut to knowledge. To be able to effectively help your customers, you need to constantly build your skills and expertise. Our courses are a launching point for a future of helping, and we can’t wait to see what you accomplish.
Testimonials

Some feedback from our students

We are dedicated to empowering you with knowledge, skills, and confidence to provide immediate answers to your customers.

“Interesting courses”

The course was the right mix of technical and non-technical elements. The course was also interesting, as we learned a lot about the course structure and how this would work in the real world. The instructors did a good job of communicating and making it a more intimate arrangement.
Jonathan Beldham

“I improved my knowledge”

The course taught me in a very friendly and engaging way. The course material was really helpful in preparing my skills and knowledge needed in the real world. It was well structured and the content was interesting and relevant. The materials were excellent, the mentoring approach was excellent.
Maria Stobbard

“Easy to understand”

The courses are taught by educators who are highly experienced and knowledgeable. They clearly understand the importance of the subject matter, and take the time to ensure you understand the information in a way that is easy to grasp.
Josh Stevens
FAQ

Frequently asked questions

Are your courses regularly updated?

Yes!  Our school is committed to creating and continuously improving effective learning resources.

Do I get a certificate for your online courses?

Yes! You will get a certificate for the completion of an online course as soon as you have marked all course units as completed and you have passed the online course exams.

What if I have more questions that are not answered here? 

Please, send your questions to info@atelier5star.com and we will respond as soon as possible.

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