An audit should end with a coaching plan,
not a score.
Auditing businesses sell assessment and leave the remedy to the property. We close the loop: Operandio runs the audits and inspections, we design them to your standards, and we coach on what they find.
Atelier 5 Star · Powered by Operandio
Book a demoHow it worksAudit design
Your standards, turned into inspection criteria.
We translate your brand standards into audits by department and by moment of service. Inspections then run on mobile in Operandio, with evidence captured on the spot.
When something is missed, the platform raises a corrective action. When a pattern appears, we turn it into the next pre-shift activation and coach it until it holds.
01
Design
Audits built from your standards, by department.
02
Inspect
Run on mobile in Operandio, on the floor.
03
Correct
Corrective actions assigned and tracked to completion.
04
Coach
Findings become the next activation and coaching plan.
Corrective actions
Nothing slips through the cracks.
A safety hazard in a public area, a missed room check, a facilities issue. Follow-ups trigger automatically, completion is monitored, and every department is accountable for the same standard in every location.
Reporting and dashboards
Decide on evidence, not impression.
From guest services to housekeeping, food safety to maintenance, track compliance, task completion and team performance in real time. Whether you lead a single property or a portfolio, the reports show bottlenecks and trends as they form.
Enterprise Solutions
One system, five ways in.
Each solution stands on its own. Together they make standards visible, practiced and coached every day.
Luxury Intelligence Activation™
Our core on-property program. Your guest feedback becomes the next morning’s activation, run by your own leaders.
Custom Course Design
Courses built from a property’s own guest feedback and standards, in English and Spanish.
SOP Management
Standards written, structured and maintained so team members use them on shift.
Hospitality Performance Management Platform
Training, tasks and reporting in one branded platform, in your brand voice.
Start with one department
Bring your last audit.
We will show you what we would coach first, and how we would know it held.
Book a demoEnterprise overviewLuxury Intelligence® · The fifth star is a culture, not a standard.