Standards team members can find, follow
and actually use.
We write, structure and maintain your standard operating procedures so team members use them on shift, not only at orientation.
Book a demoWhat we doThe gap is not knowledge
Most properties already have SOPs. Few are used.
They sit in binders and shared drives, written once for an opening and never touched again. Team members learn the job from whoever trained them, and the standard drifts a little with every new hire.
We turn your procedures into a living standard: short enough to read on a phone, organized by the moment of service, and kept current against what your audits and guests are telling you.
01
Write
From your brand standards and observed best practice on the floor.
02
Structure
By department and by moment of service, in plain language.
03
Publish
Inside your hotel app and academy, linked to the course that teaches it.
04
Maintain
Reviewed against audits and guest feedback, with every change versioned.
What is included
From the binder to the shift.
Departmental SOP hosting
Every procedure moved into one searchable place, by department, on mobile and desktop.
Standards playbooks
Your brand standards and your SOPs joined up, so the what and the how sit side by side.
Linked to courses
Each SOP points to the course and the pre-shift activation that teaches it.
English and Spanish
Written for the team you actually have, with French available for housekeeping.
Kept current
Audit findings and guest themes feed straight back into the next revision.
Yours to keep
The finished library belongs to the property, in your brand voice.
Enterprise Solutions
One system, five ways in.
Each solution stands on its own. Together they make standards visible, practiced and coached every day.
Luxury Intelligence Activation™
Our core on-property program. Your guest feedback becomes the next morning’s activation, run by your own leaders.
Custom Course Design
Courses built from a property’s own guest feedback and standards, in English and Spanish.
Audits & Inspections
Powered by Operandio. Your audit design, with our coaching on what it finds.
Hospitality Performance Management Platform
Training, tasks and reporting in one branded platform, in your brand voice.
Start with one department
Send us one SOP you know is not being followed.
We will show you how we would rewrite it, structure it and get it used.
Book a demoEnterprise overviewLuxury Intelligence® · The fifth star is a culture, not a standard.