Live VIP Cohort

Live VIP Cohort

Concierge Excellence: From Presence to Ownership

Concierge Mastery: The Art of Five-Star Execution

Duration

6 weeks

Mode

Delivered online with a weekly 60-minute live webinar.

Credential

Certificate

Price

$650
$850

Begins May 1, 2026
Spots limited. Join today.

“For concierges committed to elevating their craft through mentorship, structured accountability, and real-time professional guidance.”

A premium, high-touch learning experience taught live by Rosa r, Concierge | Luxury Hospitality Instructor

What makes it different:

 Full access to all modules.
  60 mins Live coaching sessions with Rosa over six weeks
 Q&A, peer discussions, real case studies
 Limited spots for personalized attention
 Exclusive worksheets and bonus materials not in the self-paced version
 Accountability structure to ensure completion
 Direct support in applying and elevating your property’s service standards

Ideal for:

Concierges and Lead Concierges seeking to elevate their five-star execution

Chief Concierges developing structured standards and accountability systems

Butlers and estate managers in private homes requiring refined discretion and ownership

Boost your confidence, master "the field".
Welcome to Concierge Excellence
A certification journey designed to elevate the way you think, communicate, and execute within five-star service.
This program goes beyond operational tasks and guest requests; it is about cultivating disciplined presence, refined precision, and true ownership from request to resolution.

Whether you serve in a hotel, private residence, or luxury estate, you are stepping into a standard built on accountability, anticipation, and consistency behind the scenes. Excellence is not accidental; it is intentional, structured, and sustained. Your journey begins now.

Course Lessons

Rosa Rosario 
Concierge | Luxury Hospitality Instructor

Rosa is a luxury hospitality strategist with over a decade of experience operating within internationally recognized five-star environments. Since 2010, she has specialized in concierge strategy, anticipatory service execution, and elevated guest experience design.

Her career has been shaped by extensive work within luxury properties guided by Forbes Travel Guide and The Leading Hotels of the World standards. In addition to concierge operations, she has worked across multiple departments within luxury hotel environments, giving her a comprehensive understanding of service flow, interdepartmental coordination, and operational alignment. Through this cross-functional experience, she has developed advanced command of refined service frameworks, operational discipline, and brand-aligned execution. Her work is defined by discretion, precision, and a commitment to delivering seamless, memorable experiences at the highest level of luxury.


Featured Instructor
“Luxury isn’t loud. It’s deliberate.”

Rosa R

Concierge Luxury Hospitality Instructor
Atelier 5 Star