Luxury In-Room Dining Service

This course is designed for hospitality professionals who are responsible for delivering exceptional in-room guest experiences, including:


• In-Room Dining Servers and Order Takers

• Food and Beverage Service Professionals

• Butlers and Guest Service Attendants

• Front Office and Guest Experience Teams

• Supervisors and Managers overseeing room service operations


It is also ideal for hospitality professionals who want to develop the skills, confidence, and service mindset required to deliver refined, guest-centered in-room dining experiences in luxury hotels and resorts.

  • Format

    Online, self-paced, interactive.

  • Tools

    You will need a computer or an iPad to complete this course.

  • Certificate

    Earn a certificate of completion signed by Atelier 5 Star's CEO.

  • AI-integration

    AI-generated demonstrations and mini-lectures.

Topics:

Develop professional order-taking and guest communication skills, building confidence in menu knowledge, recommendations, and service interaction.

Master refined in-room dining service execution, including tray and trolley presentation, room entry protocol, and elegant service etiquette.

Understand the role of in-room dining in luxury hospitality, including guest expectations for privacy, personalization, and seamless service.

Manage minibar operations and arrival amenities, ensuring accuracy, presentation, and thoughtful guest welcome experiences.

What's included?

  • 4  Self-Paced Lessons
  • 1 Certification
  • Ai-assisted demonstrations.
  • Assessments & instant feedback.

Enhance your in room dining knowledge

You will enhance your in-room dining knowledge through practical lessons that combine service standards with real-world hospitality scenarios. The course explores the full in-room dining journey—from order taking and menu knowledge to tray and trolley presentation, minibar management, arrival amenities, and refined room service etiquette.

Through guided examples and service principles inspired by luxury hospitality, you will develop the awareness, confidence, and attention to detail needed to anticipate guest needs, respect privacy, and deliver thoughtful, guest-centered experiences.

Build Confident Service Skills

You will build confident service skills by learning how to deliver in-room dining with professionalism, discretion, and attention to detail. The course develops your ability to communicate with guests, present trays and trolleys elegantly, manage minibar and arrival amenities, and provide refined service inside the guest room.

Through practical service techniques and real hospitality scenarios, you will gain the confidence to anticipate guest needs, respect privacy, and create seamless, memorable in-room dining experiences.

Course Lessons

Meet your instructor

Dr. Gershwin Narraidoo

Dr. Gershwin Narraidoo has worked in luxury hospitality since 1999. He led pre-openings at The Setai Miami Beach and Loews Miami Beach, and was Director of Learning and Development at Acqualina Resort during its #1 ranking in the U.S. He spent 14 years as tenured faculty at Johnson & Wales University and Blue Mountains International Hotel Management School, holds a doctorate in business administration, and today leads guest experience operational excellence at Brightline. He is the creator of Luxury Intelligence® and the LQ™ framework. Here he brings that experience to in-room dining, where service enters the guest's private space.
Patrick Jones - Course author